Returns & Exchanges

At Pasteur Pharmacy, your satisfaction with our premium beauty and grooming products is our priority. If you are not completely satisfied with your purchase, you may return eligible items in their original, unopened condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the specific beauty or grooming items you wish to return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring that all seals remain intact to qualify for a full refund due to hygiene regulations.

• 3.
  Ship the Items

  Affix the provided return label or ship the package using a trackable carrier to our New York pharmacy location to ensure safe arrival.

• 4.
  Receive Your Refund

  Once our specialists inspect the returned goods, we will process your refund to the original payment method within 5 to 7 business days.